Bank Information

BANK001 - Why was my bank transfer returned?
I transferred my funds using bank transfer but they have been returned. Why is that? The most common reason is you incorrectly entered your bank details...
Mon, 28 Mar, 2022 at 8:23 AM
BANK002 - Understanding bank routing codes
When linking banks for yourself or your connected customers, the most common error is entering the wrong bank code. Bank codes have different names depe...
Tue, 19 Jul, 2022 at 11:09 AM
BANK003 - Bank transfer FAQ
How long will my bank transfer take? USA  Foreign  Account Type Standard Transfer 1 to 5 days (Not including weekends and holidays) U...
Wed, 2 Mar, 2022 at 2:30 PM
BANK004 - Bank formatting guide
  In the interest of providing the highest possible levels of excellence in customer service and cross-border payment capacity, we are continually expandin...
Tue, 19 Jul, 2022 at 10:58 AM
BANK005 - Pending bank linking
1) My bank link says 'Pending Approval' 2) My bank link says 'Pending Verification' 1) My bank link says 'Pending Appro...
Tue, 19 Jul, 2022 at 7:38 AM
BANK006 - High value or wire transfer (HV) vs Low value or ACH/SEPA etc. (LV)
LV (Low Value) takes from 2 to 5 business days, not including weekends (bank do not operate at weekends) HV (High Value) takes 1-3 business days for dom...
Wed, 16 Mar, 2022 at 9:59 PM
BANK007 - Bank transfer fees by Country
Bank transfer means transferring from your company or personal wallet to a bank. The following countries are considered low value - i.e the fee for transfer...
Mon, 28 Mar, 2022 at 12:03 PM
BANK008 - Bank linked for ACH debit fails
If your bank link for ACH debit fails, it is usually due to the connection to you bank having been changed. Examples of things that might cause this.  1...
Fri, 20 May, 2022 at 8:54 AM
BANK009 - Transfer temporarily suspended
In rare instances a previous transfer may not have completed. Whilst we are completing that transfer you cannot do any more transfers. We apologize for the ...
Mon, 8 Feb, 2021 at 9:52 PM
BANK010 - Bank has been removed
Your bank has been deleted. Do not worry, simply re-link your bank. We know this is frustrating but it happens for one of the following reasons: The ba...
Wed, 8 Sep, 2021 at 1:18 PM