XTRM is a global multi-tenant payment system. This means we have one organization profile for a company worldwide with separate regional sub-account profiles for regional managers or regional legal entities (subsidiaries). This applies whether you are sending or receiving funds.


This provides global compliance and reporting whilst maintaining a secure separation of regional services and legal entities (subsidiaries).

Please register your global headquarter company first. ie register ACME Inc HQ. (Not ACME Region 1 or ACME Region 2) since you should register your global company. If you are a region or a local legal entity (subsidiary), you can register your company HQ with your email but you may want to change the master admin at a later date.

Separation of access to regional wallets and funds is handled by account roles and security. Regional offices can have specific access to regional wallets and functions. It is identical to separate accounts from a compliance and security perspective but provides for global account management and reporting. It also simplifies onboarding times and ensures more accurate and faster payments whilst ensuring only the right people have access to the right funds and services.

There are no limits to the number of admins that can have secure access to the organization's account. 

Some key terms:

Company AccountThis is your global account worldwide. It has a unique Organization ID - SPNXXXXXXXX.
Master AdminThis is the key global administrator. There is one master admin per global account.
Manager AdminThese are your regional manager administrators. There can be any number of manager admins.
Standard AdminThese are your regional or program-specific administrators. There can be any number of standard admins.

Within an account, you can have as many currency wallets as you like.

Onboard methods:

  • Register at www.xtrm.com
  • Register at <<thirdparty>>.xtrm.com
  • Automatically via first payment
  • Automatically via SSO


When onboarding your company we will check your company to ensure you are a legitimate company. 

Email and Domain:

The master admin must be a single person using an email domain that matches your company domain. Group emails such as marketing@acme.com or free email domains such as @gmail.com or @yahoo.com are not accepted.

Company Profile:

As you complete your company profile, we will increase your identity level and increase the limits on payments. If you are just receiving funds, complete your 'Company (Basic)' profile. If you are a remitter (sending funds) you will need to also complete your 'Company (Advanced)' profile. More info.


When onboarding your company we may require additional identity documents and/or link financial institutions such as a bank or payment card to get you to the required identity level needed for advanced services such as remittance and currency exchange. More info.

Connected Accounts:

You can 'connect' to partners, customers and suppliers in order to view additional information and see additional transactions information