XTRM Identity Levels (IDL) and Limits Overview for Companies
XTRM accounts have 4 distinct account identity levels:
IMPORTANT FOR COMPANIES - ONLY the master admin can get the organization profile to 100% (Green). When completing their company profile, managers and standard admins are doing it for their regional office or regional legal entity (subsidiary), which does not contribute towards global compliance. The master admin should complete the company profile (Basic) using their organization HQ information (versus a regional office/entity info), increasing their identity level and increasing the fund, send, and transfer limits for all regions and admins. They should also complete the advanced services profile if they need access to advanced services.
Company Profile Completeness (Master Admin Login)
# Identity Documents Uploaded
Account creation initiated
0/1/2/3 of 3
Basic payment and FX
0/1/2/3 of 3
Increased payments and FX
1/2/3 of 3
High volume payments and FX
2 of 3
These identity levels are displayed to company admins and personal account owners in their profiles and settings. In addition, every profile field with a cross or tick icon, depending on whether completed or not, contributes to the profile completeness.
Icons look like this:
Increased Identity Level (IDL) will increase your Fund, Send and Transfer limits. However, it does not affect your ability to receive payments into your wallets.
The Identity level is set by completing the master admin profile only since they are considered the authorized account signatory for compliance purposes. Other regional admins can complete their profile, but it will not be applied to the compliance Identity Level (IDL).
1) Goto the 'Profile' section of your account and complete every field until you see no cross icons.
There are 2 sections of the profile to be completed for companies - 'You' and 'Company (Basic).'
2) Complete 2 out of 3 of the following in the settings section Company (Basic):
1) Upload identity documents photo (company tax document, drivers licence or passport)
2) Link a bank
3) Link a payment card (credit or debit card)
How to increase limits even further than the default for Advanced Identity Level
Once your profile is 100% complete and on identity level 'Advanced,' you can request even higher than the default limits by emailing email@example.com.