XTRM Identity Levels (IDL) and Limits Overview

XTRM accounts have 4 distinct account identity levels:

Identity Level
Master Admin Profile Completeness

# Identity Documents Uploaded
  1. Pending

Account creation initiated
0/1/2/3 of 3
  1. Basic

Basic payment and FX
0/1/2/3 of 3
  1. Standard

Increased payments and FX
1/2/3 of 3
  1. Advanced

High volume payments and FX

2 of 3

These are displayed to company (master admin) and personal account owners in their profile and in settings.  Every profile field with this symbol contributes to the profile completeness.

Increased Identitly Level (IDL) will increase your Fund, Send and Transfer limits. It has no effect on your ability to receive payments into your wallets.

How to increase your account identitly level. (IDL) - Master Admin

The Identitly level is set by completion of the master admin profile only since they are considered the authorized account signatory for compliance purposes. Other regional admins can complete their profile but it will not be applied to the complaince  IDL. 

1) Goto the 'Profile' section of your account and complete every field with a  next to it. For companies, there are 2 sections of the profile to be completed - 'You' and 'Company (Basic)'.


2) Complete 2 out of 3 of the following in the settings section (COG icon top right):

1) Upload identity documents photo (company tax document, drivers licence or passport) 

2) Link a bank 

3) Link a payment card (credit or debit card)

How to increase limits even further than the default for Advanced Identity Level

Once your profile is 100% complete, and you are on identity level 'Advanced' you can request even higher than the default limits by emailing support@xtrm.com.

For a full detailed description of requirements and limits please see the attached PDF file. Limits are subject to change based on risk and market conditions.

Note: These are global banking requirements that all financial institutions have to adhere to. We are required to collect an individuals information for anti-fraud purposes and for companies, both an authorised person as well as company information. We fully understand, respect and adhere to all global privacy regulations and we do not share information as per our strict privacy policy