'How to' guides

Companies - How to understand your payment submission status
If you have submitted a payment or results file and want to know the status you can login and check. See below.  We also send you an alert via email when t...
Sun, 29 Apr, 2018 at 7:34 PM
Companies - How to add beneficiary companies (partner, supplier or customer) to your account
If you are and individual registering to XTRM via a 3rd party company signup page and your employer is not listed, then please ask the 3rd party (the payin...
Mon, 31 Dec, 2018 at 11:44 AM
Companies - How to add additional admins to your company account
How do you add additional admins to your company account If you want to give one or more employees login access to your company account so they can ...
Thu, 23 May, 2019 at 12:49 PM
Companies - How to change your password
If you need to change your login information, login and click on 'Account' link. Then click on 'Change Login'. See screen shots below....
Tue, 31 Jan, 2017 at 11:16 AM
Companies - Understanding different digital wallet types
XTRM has the concept of different types of digital wallet. Standard Standard digital wallets are typical money tracking and balance wallets designed...
Wed, 20 Dec, 2017 at 4:10 PM
Companies - How to create additional currency wallets
As a paying or beneficiary company you can create as many wallets as your need in any currency.  To create a new wallet. 1. Login to your company Ac...
Wed, 20 Dec, 2017 at 4:10 PM
Companies - Account review overview
You have created a company account at XTRM and are waiting for it to be approved. or You have updated your company profile to include extended due d...
Mon, 17 Sep, 2018 at 12:29 PM
New beneficiary user or company first time payment experience
When a new user or company gets their first payment they will receive an email that requests their account email be validated and an email with the payment ...
Tue, 13 Feb, 2018 at 1:43 PM
Companies - How to submit mass payments files
If you want to send a mass payment file for processing, please follow these steps. 1. Login to your XTRM company account.  2. Select 'Send'...
Wed, 11 Apr, 2018 at 10:20 AM
Companies - Duplicate accounts
XTRM is a multi-tenant platform and we endevour to only have one of every company in the system. If you are registering as a company or adding a benefic...
Mon, 17 Sep, 2018 at 12:29 PM