'How to' guides

Companies - How to add users to your list of beneficiaries
When making payments to individuals (or user beneficiaries) there are a number of methods.  You can use the 'Send' option, submit a mass payment f...
Wed, 20 Dec, 2017 at 4:51 PM
Companies - How to understand your payment submission status
If you have submitted a payment or results file and want to know the status you can login and check. See below.  We also send you an alert via email when t...
Sun, 29 Apr, 2018 at 7:34 PM
Companies - How to add beneficiary companies (partner, supplier or customer) to your account
If you are and individual registering to XTRM via a 3rd party company signup page and your employer is not listed, then please ask the 3rd party (the payin...
Mon, 31 Dec, 2018 at 11:44 AM
Companies - How to add additional admins to your company account
How to add additional admins to your company account. If you want to give one or more employees login access to your company account so they can be ...
Fri, 4 Oct, 2019 at 11:38 AM
Companies - How to change your password
If you need to change your login information, login and click on 'Account' link. Then click on 'Change Login'. See screen shots below....
Tue, 31 Jan, 2017 at 11:16 AM
Companies - Understanding different digital wallet types
XTRM has the concept of different types of digital wallet. Standard Standard digital wallets are typical money tracking and balance wallets designed...
Wed, 20 Dec, 2017 at 4:10 PM
Companies - How to create additional currency wallets
As a paying or beneficiary company you can create as many wallets as your need in any currency.  To create a new wallet. 1. Login to your company Ac...
Wed, 20 Dec, 2017 at 4:10 PM
Companies - Account review overview
You have created a company account at XTRM and are waiting for it to be approved. or You have updated your advanced company profile to include exten...
Thu, 17 Oct, 2019 at 7:13 AM
Companies - How to submit mass payments files
If you want to send a mass payment file for processing, please follow these steps. 1. Login to your XTRM company account.  2. Select 'Send'...
Wed, 11 Apr, 2018 at 10:20 AM
Companies - Duplicate accounts
XTRM is a multi-tenant platform and we endevour to only have one of every company in the system. If you are registering as a company or adding a benefic...
Mon, 17 Sep, 2018 at 12:29 PM