Help with using XTRM

Prepaid Virtual Visa or MasterCard FAQ
Prepaid Virtual Visa or Mastercards are issued by swift prepaid solutions. If you or your customers are having issues  they must contact them directly HER...
Mon, 21 Oct, 2019 at 11:00 AM
How to set or change your employer
1) Login to XTRM 2) Select 'Profile' in the left menu 3) Select 'Employer'  4) Select 'Edit'
Fri, 6 Apr, 2018 at 3:17 PM
Didn't receive Virtual Visa or Gift Card redemption email?
If you didn't receive the email to redeem your Virtual Visa, MasterCard or Digital Gift Card please follow the following steps. 1) Check you spam f...
Fri, 14 Apr, 2017 at 6:27 AM
How to correct incorrect bank information
If you entered incorrect bank information such as the wrong account number when linking your bank to XTRM, then that transfer will be returned and then cred...
Tue, 5 Nov, 2019 at 12:48 PM
Why was my ACH or WIRE returned.
I transferred my funds using ACH or Wire but they have been returned. Why is that? The most common reason is you incorrectly entered your bank details. ...
Tue, 7 May, 2019 at 11:00 AM
How to exchange currency
You can login to your account and using our preferred exchange rates exchange currency from on to another. 
Thu, 24 Aug, 2017 at 2:31 PM
VIN Won't Validate
VIN or Serial won't validate??   XTRM is required by certain manufacturers to not pay riders when the VIN  information provided cannot be validat...
Thu, 11 Jan, 2018 at 8:52 PM
Adding sports equipment (motorcycle, car etc) to your profile
Adding competition equipment (motorcycle, car etc) to your profile and validating you VIN or Serial # (if required) Some paying companies require th...
Wed, 29 Aug, 2018 at 10:26 AM
New account flow when receiving first payment. (No existing account)
This is the flow and individual/company experience when a payment is made to them for the first time and they have never used XTRM before. 1. Payment...
Tue, 10 Sep, 2019 at 11:33 AM
I dont see my currency for the Virtual Prepaid cards.
When transferring funds to a prepaid card, choose your currency if listed. If the currency is not listed you can still transfer using any other currency,...
Thu, 8 Feb, 2018 at 10:58 AM