Help with using XTRM

Which account type do I need?
There are 2 account types. Personal or Company. 1. Personal This account is for individuals to send or receive personal payments to their digital wa...
Sat, 3 Mar, 2018 at 6:35 PM
Problems logging into XTRM
If you are having problems logging in here are a few tips. Remember, XTRM does not have access to or the ability to view or change emails and passwords ...
Wed, 10 Jan, 2018 at 4:54 PM
Changing you login information - email or password
If you need to change your login information, such as email or password, please Login to XTRM  and click on 'Settings' in left menu. See screen ...
Fri, 6 Apr, 2018 at 3:03 PM
Adding personal information (SSN, Tax ID, DOB, Photo etc) to your profile.
XTRM is a highly secure platform and we keep all of your information private. In certain situations we need your information for the purposes of Tax report...
Fri, 6 Apr, 2018 at 3:07 PM
How to check your account balance and payments
Login to your account.  The balance of your wallets is displayed in the home page. If you have multiple currency wallets you can switch to see the ...
Thu, 11 Jan, 2018 at 8:48 PM
Delayed or missing payment
If you have a missing or delayed payment, please read and consider the following:   1) Make sure you have signed up and followed all the pr...
Sun, 27 May, 2018 at 9:51 AM
Wire v ACH
Some countries allow you to choose between WIRE or ACH (sometmes known as iACH for international transfers). ACH takes from 2 to 5 business days, not includ...
Wed, 2 Aug, 2017 at 10:22 AM
How to close my account.
You can close your account at any time. Login to your account. Click on "Settings in left menu" Click on "View Account Opt...
Wed, 8 Mar, 2017 at 3:15 PM
Prepaid Virtual Visa or MasterCard FAQ
What is a Virtual Prepaid Visa Card? A Virtual Prepaid Visa Card is a 16 digit card account that will be displayed immediately. You can start shopping on...
Mon, 5 Mar, 2018 at 9:49 AM
How to set or change your employer
1) Login to XTRM 2) Select 'Profile' in the left menu 3) Select 'Employer'  4) Select 'Edit'
Fri, 6 Apr, 2018 at 3:17 PM