USA and Canada Only.
NOTE: If you just made a request, please check your email inbox for next steps and also read below for a description of those steps.
This allows you to fund your wallets using an ACH Debit. An ACH debit is when funds are pulled from your bank. This means we contact your financial institution and request to pull the funds. This is not the same as when you send the funds via ACH or Wire to us where you have to initiate the send from your bank or bank portal.
There are a few steps to do this.
1) Get approved for XTRM Advanced Services. More info HERE
2) Login to your company account. Click 'FUND' and then select 'ACH Debit'. Link the bank for ACH debit that you want to use to fund your wallets. You will be required to sign and submit the bank ACH Debit application to us.
3) We will send an additional bank online docusign form to complete to whoever you listed as your approved signatory in your advanced profile (bank requirment) and then will send 2 small transactions to your bank account. This document will come from 'AFEX' - a partner of ours. We will notify you via email this has happened and once you receive those 2 amounts reply with their values as confirmation. They will be displayed as coming from AFEX, there is no need to do anything with these small amounts.
Note: Step 3 is going to be significantly improved soon using simple login to validate your account fro ACH debits.
4) We will notify you once your bank is approved for ACH debits via email. Once approved you will see the approved bank displayed in the ACH Debit bank drop list.
How to Use
Now your bank is approved. Select 'Fund' then select 'ACH Debit' and follow the screen instructions. Once you request an ACH debit, a pending inbound transaction is created. Once the funds arrive (Typically 2-5 Business days) - you will see the credit applied to your wallet as the pending transaction switches to 'Completed' plus you will receive an email notification of completion.
One you initiate an ACH Debit, a pending transaction is created in your account
Funds usually take between 2-5 business days to process. Once received, the pending transaction will change to 'Completed' and the funds will be credited to your wallet.