If you have submitted a payment or results file and want to know the status you can login and check. See below. We also send you an alert via email when the status of a payment changes. You can login to your account and set the recipients of the 'payment status' alert email to one or more people.
Here is a list of the payment submission status values sent via email and also displayed in your online account.
| Value | Description |
| Submitted | The payment file has been submitted successfully |
| Pre-processing | The payment file is being validated and errors identified and corrected |
| Invoice | We have submitted an invoice to you for account funding in order to process the payment submission |
| Fund received | We have received funding for the payout submission |
| Prefund Transfer | Funds are being moved to the correct sub ledger account. This can take anything from 3 to 5 business days |
| Queued for Processing | The payment file is correct, funds are available and the file is queued for processing |
| Processed | The payment file has been successfully processed. |
To find the status, login to your account and goto 'Send', click on 'Mass Payments'
